Pacific — Buyer Agreement

Article 1 — Scope

This Buyer Agreement applies to any purchase made through the Pacific shop (VIP ranks, cosmetics, or any other paid item), in addition to the Terms of Service.

Article 2 — Nature of purchases

All items sold through the shop are virtual goods tied to your Steam account and the Pacific game servers. They have no monetary value outside the game and cannot be exchanged, resold or transferred to another account.

Article 3 — Delivery

Purchased items (VIP status, perks, etc.) are granted automatically or by staff shortly after payment is confirmed. If an item isn't delivered within 24 hours, contact us via the ticket system.

Article 4 — Refunds

Because virtual goods are delivered instantly, purchases are generally non-refundable once the item has been granted. Refunds may be considered on a case-by-case basis for duplicate charges, technical errors, or as required by applicable consumer law — contact the ticket system.

Article 5 — Chargebacks

Filing a chargeback instead of contacting support first may result in the immediate removal of the purchased item(s) and a ban from the server, in addition to any action taken by the payment provider.

Article 6 — Loss of access

VIP status and other purchased perks are tied to good standing on the server. Accounts banned for violating the Terms of Service or server rules may lose access to purchased perks without compensation.

Article 7 — Changes to offers

Pacific may change the content, price or availability of shop items at any time. Changes do not affect items already purchased.

Article 8 — Contact

For any question about an order, contact us via the ticket system.